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  • Can I use the digital wallpapers for commercial purposes?
    All digital wallpapers are intended for personal use only. They cannot be reproduced, sold, redistributed, sublicensed, or used for commercial purposes without obtaining a separate license from us. Unauthorized use may lead to legal action.
  • Will there be updates to these policies?
    We reserve the right to update our policies at any time without prior notice. Your continued use of our services following any changes signifies your acceptance of those changes.
  • How do I download and set-up my purchased digital wallpapers?
    Upon completing your purchase, you'll receive an email with a download link. This link allows immediate access to your digital product(s) and will expire 72 hours after it's first accessed. You can also download the image directly from the order completion page. We strongly recommend downloading your purchased wallpaper(s) promptly and backing them up for safekeeping. We have created a number of guides to help you set-up your new wallpaper: Set-up for Apple IOS devices (iPhone & iPad): Apple IOS Set-up | Amazing Animal Art (amazing-animal-art.com)
  • What's your payment Information Security Policy?
    We prioritize the security and privacy of our customers. It is our policy to ensure that your payment information is handled with the highest level of security and confidentiality. In line with this commitment, please be aware of the following aspects of our Payment Information Security Policy: No Storage of Card Payment Information Secure Processing: All payment transactions on our website are processed through a secure, PCI-compliant payment gateway. This means that your payment information is encrypted and transmitted directly to our payment processor without passing through our servers. No Storage Policy: We do not store, record, or have access to any card payment information. Once your transaction is completed, your card details are not retained on our systems or servers. This policy is designed to protect your personal and financial information from unauthorized access. Third-Party Payment Processors: Our trusted third-party payment processors adhere to the strictest security standards in the industry. They are responsible for processing your payment information securely and are obligated to keep your information confidential and protected. Additional Security Measures Data Protection: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information on our website. Privacy Policy: We encourage you to review our Privacy Policy, which outlines how we collect, use, protect, and handle your personal information on our website. Contact Us: If you have any questions regarding your payment transactions or our Payment Information Security Policy, please contact our customer service team for assistance. This policy reflects our dedication to ensuring the security of your payment information and our compliance with applicable laws and regulations concerning data protection and privacy. By using our website, you consent to this policy and trust in our commitment to safeguarding your information.
  • How can I ensure the safekeeping of my purchased digital artworks?
    We advise downloading your purchased artworks promptly upon receiving the download link and backing them up on your devices or cloud storage. This ensures that your digital artworks remain accessible and secure.
  • How does the limited edition work?
    Our limited edition digital artworks are sold in exclusive quantities (one, five, or ten copies only). Once the specified number of copies is sold, the original is destroyed. Each purchase comes with a certificate of authenticity, confirming the artwork as a limited edition. The number of copies available is clearly stated on the product page.
  • What does the certificate of authenticity include?
    The certificate of authenticity provided with each limited edition purchase includes details of the artwork, the edition number, and verification of its limited status. This certificate is a guarantee of the artwork's exclusivity and originality.
  • What should I do if I can't download my purchase?
    If you encounter any issues with downloading your purchase, please contact our customer support immediately. Ensure to reach out within the 72-hour window from your first access of the download link. Our team is here to assist with troubleshooting and ensuring you can enjoy your digital wallpaper without delay.
  • Can I request a refund if I change my mind?
    As all sales are considered final due to the digital nature of our products, refunds are typically not provided. We encourage customers to review their orders thoroughly before completing the purchase. Exceptional circumstances will be considered for refunds on a case-by-case basis upon detailed explanation to our customer support.
  • What is your refund policy?
    Due to the digital nature of our products, all sales are final and non-refundable. However, should you encounter any technical issues preventing the successful download or use of your purchased wallpaper, please contact our customer support within 7 days of purchase. We're committed to resolving such issues, potentially providing a replacement file or issuing a refund in exceptional cases.
  • What rights do I have with the digital wallpapers?
    By purchasing our digital wallpapers, you are granted a non-exclusive, non-transferable license to use the image as a wallpaper for your personal devices. This license does not extend to any form of reproduction beyond personal use as a wallpaper, nor does it allow for the image's sale, redistribution, or commercial use.
  • How do I contact Amazing Animal Art?
    Got questions? We've got answers! Before reaching out, we invite you to explore our comprehensive FAQ section. It's the quickest way to gain insights into everything you need to know about our services and products. Otherwise, please fill out our Contact Form and we will get back to you.
  • What should I consider when selecting an image for printing?
    When choosing an image for printing, consider the print size and the aspect ratio of the canvas or product you intend to use. Scaling and cropping may be necessary to fit the image to your chosen format, so it's essential to select an image that will maintain its integrity and visual appeal when adjusted.
  • What image formats do you offer?
    We offer images in a variety of formats suitable for smartphones, desktop/laptop monitors, and 4K ultra high-definition printables. Our aim is to cater to a wide range of device preferences and printing needs.
  • What are the available image ratios and sizes for smartphones?
    Free Images: HD 1080 x 900 pixels, with a 16:9 ratio, ideal for most smartphones. Premium Images: 4K resolution in a 16:9 ratio, offering crystal-clear quality for devices with higher resolution displays. For devices with a 18:9 screen ratio, images will likely be cropped to fit. Foldable phones with a 4:2:3 ratio (2152 x 1563 pixels) may require specific adjustments, and while 16:9 images can be used, the fitting will vary by device. 4. What sizes and ratios are available for desktop and laptop wallpapers? Free Images: HD 1080 x 900 pixels (16:9 ratio). Premium Images: 4K resolution for standard screens. Premium 4K Ultra Widescreen: 3440 x 1440 pixels for a 32:9 ratio, perfect for ultra-wide monitors.
  • What about wall art and printed goods?
    For wall art, we typically provide images in a 4:2 ratio, which is common for printed goods. We also offer images in a 16:9 wide profile and square 1:1 images to suit a variety of printing formats. When using online printing services like Photobox, you can preview how the image will appear on the selected item before finalizing your order.
  • Will I need to crop or resize images to fit my screen or print?
    Yes, cropping or resizing may be necessary to ensure an image fits your device screen or chosen print size perfectly. Smartphones and computers typically automate this process to match screen resolutions, but manual adjustment might be needed for precise fitting, especially for wall art prints.
  • How can I adjust the wallpaper settings on my device?
    Apple: To adjust your wallpaper settings on an Apple device, go to System Preferences > Desktop & Screen Saver. Here, you can select your downloaded image and choose 'Fill Screen,' 'Fit to Screen,' or 'Stretch to Fill Screen' to adjust the image to your screen size. Windows 10 & 11: Right-click on the desktop, select 'Personalize,' then 'Background.' Use the 'Choose a fit' dropdown to select how you want the wallpaper to be displayed, such as 'Fill,' 'Fit,' 'Stretch,' or 'Center.'
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